Refund policy

RETURNS/REFUND:

You may return any UNUSED piece of gear within 10 days of the date of delivery with no questions asked. Test fitting is not included in "use" so we request that you check to make sure you ordered and received the correct piece of gear immediately so we can rectify the issue before you mount and use the gear.

Within the 10 day return period, start your return through our Returns Portal. Select the gear you're sending back and tell us why, and we'll review the request. Once your return is approved, you'll receive a return shipping label and instructions by email. You no longer need to email us for return authorization, the portal handles it.

Checkout+

Checkout+ is an optional add-on available at checkout that covers both your return shipping and your package while it's in transit to you.

  • Free Return Shipping: If you need to send gear back for a refund, exchange, or store credit, your return shipping label is covered.
  • Package Protection: If your package is lost, stolen, or damaged in transit, submit a claim through the Returns & Claims Portal and, once approved, we'll send a same-item replacement at no extra cost.

Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts. Coverage cannot be added to an order after it has been placed. If Checkout+ was not selected at checkout, A return shipping label will be sourced for you through the Returns Portal, which you are responsible for purchase.

The return policy is for UNUSED products. If you're product is returned showing signs of wear and tear or abuse, we reserve the right to not issue a refund and send the item back to you.

PLEASE NOTE: This return policy is different than our warranty - please contact us for warranty information. 

To Submit a return request

1. Go to our returns portal at Returns Portal. 
2. Enter your order number and the email address used on the order. 
3. Select the item or items you want to return. 
4. Choose a return reason and add a note for us if there's anything we should know. 
5. Submit your request. 

At the end of the portal flow you'll be given the return shipping label, ready to download and print. Once we receive the gear back, we will process your return. If your return is approved your refund will be issued.