Refund policy

RETURNS/REFUND:

You may return any UNUSED piece of gear within 10 days of the date of delivery with no questions asked. Test fitting is not included in "use" so we request that you check to make sure you ordered and received the correct piece of gear immediately so we can rectify the issue before you mount and use the gear.

Within the 10 day return period please contact us to request return authorization. Once authorization is confirmed we will issue a return label via email - please include your name and order number in the package being returned so we know what to process and/or whom to refund (a copy of the RMA email thread is fine).

The return policy is for UNUSED products. If you're product is returned showing signs of wear and tear or abuse, we reserve the right to not issue a refund and send the item back to you.

PLEASE NOTE: This return policy is different than our warranty - please contact us for warranty information.

To Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.