ZERO9 HOLSTERS FREQUENTLY ASKED QUESTIONS
Q: What is the difference between Molle-Loks and Tek-Loks?
A: Molle-Loks are designed specifically to mount gear to molle vests (outer carriers with molle webbing). Tek-Loks are the go-to option for duty belts if you never plan on using the item with molle gear. The tek-lok adjusts to multiple belt sizes and locks on for a very solid platform.
Q: What is the lead time for orders?
A: Our currently published lead time (available on the home page picture slider and on the announcement bar at the bottom of every screen throughout the site) is currently at Approximately 1-2 weeks for all orders. We often get orders out ahead of this but count on 1-2 weeks as a fall back time frame.
Q: Where can I go to view examples of ZERO9 HOLSTERS?
Q: What kind of warranty do you have?
A: A Limited lifetime warranty covering craftsmanship and production issues. This is different than our return policy (see below) - we will repair or replace your Zero9 Holsters item as determined by Zero9 Holsters. If your item breaks or becomes unserviceable due to defects in material or craftsmanship we will repair/replace the item, if you use the item for any period of time and decide you do not like the item, you must contact us for a determination on how we can best address your request. Once the item is used, there are no returns/exchanges. If the gear breaks from trauma/use (on duty or off), we will evaluate the damage on a case by case basis. In general, if you are in a chase or fight and the case gets damaged it is not typically a warranty issue.
Q: How can I return an item?
A: If it becomes necessary to return an item, either for service or refund, you must contact us via email at firstname.lastname@example.org to arrange for the return. We will work to make the issue right and/or provide you with the procedure to return your item(s). ALSO - See note below regarding custom work orders. Refunds for orders that are returned without prior contact or return authorization cannot be guaranteed. We can send a return label for orders that are within 10 days of DELIVERY as logged by the shipping/tracking number.
Q: Do you have a storefront/retail location?
A: No. That being said, our holsters are sold at various locations on our behalf, contact us at email@example.com for more information or to begin carrying Zero9 Holsters at your shop!
Q: I've read that some people recommend thread-locker on their hardware, do you do this?
A: We DO recommend you use a thread-locker (ie. Vibra-Tite or Blue Loc-Tite) on your holster hardware. We do apply thread-locker on the hardware of some items during production and include treated screws for products that allow for adjustment so you can secure your hardware once you've adjusted to suit. AS WITH ANY GEAR, WE RECOMMEND YOU CHECK YOUR HARDWARE REGULARLY FOR WEAR AND/OR LOOSENING. Please contact us if you have any issues with your Zero9 Holsters product.
We currently accept custom work for Radio Cases and certain other items AS OUR QUEUE ALLOWS. Please email us at firstname.lastname@example.org to make arrangements for custom work. If we are available to handle the custom request we typically need approximately 3-5 days with the item ONCE IT ARRIVES AT OUR SHOP. Custom fees, if any, will be discussed via email once you contact us. Due to the custom nature of this work and the very small likelihood that another customer will be looking for the exact same item/color etc - in general there are NO RETURNS on custom ordered cases in colors other than black or basketweave.
We currently offer flat $5 shipping for all online orders under $100. Individual (NON AGENCY) orders over $100 PLACED ONLINE ship free. Flat shipping to Canada is $15. If you need expedited shipping or wish to ship somewhere other than the Continental US or APO addresses, please contact us at email@example.com in advance to make arrangements.
NOTE FOR AGENCY ORDERS - PLEASE CONTACT US VIA EMAIL AT SALES@ZERO9HOLSTERS.COM FOR PO/INVOICING AND SHIPPING COSTS.
You will get an email with USPS tracking information as soon as the item(s) are complete and ready to ship. This email will have tracking information via an outside shipping provider (USPS). Once they take custody of the package(s), we do not have any control over their progress and/or delivery. If you check your tracking information and see that the item is delayed, delivered but you did not get it, you need to contact the USPS to follow up on the package. We do not have the ability to contact your neighborhood delivery person and THEY are the first best layer in your quest to track down your package.
PLEASE CONTACT YOUR LOCAL POSTAL CARRIER FOR QUESTIONS RELATING TO ITEMS SCANNED AS DELIVERED THAT YOU DO NOT ACTUALLY RECEIVE.