Canadian Shipping Issues
Transit times to Canada are significantly delayed right now for unknown reasons. We're shipping all orders between 2 days and 1 week from order date however it has been taking up to 4 months to arrive to the recipient in Canada.
We've tried sanitized generic packaging and labels and we've tried full on retail packaging announcing the products are law enforcement related but have not seen a measurable difference in transit times.
We're told by some customers who reached out to Canada Post that the Canadian Border Authority is holding packages at the border for "further review." We're not sure what triggers that but some folks have had success with calling Canada Post and asking that their package be moved along.
As with any package we send out, we do not have control over transit times. Tracking is showing that packages are reaching the border and being turned over to Canadian authorities within a week of being shipped. From there we're seeing delays of up to 4 months.
We're sitting at a 40% delivery rate for all Canadian packages shipped since February as of 4/23/2023. So far, all packages except 1 have been delivered since December.
All this being said, we are working with a distributor to sign up dealers in Canada to help alleviate this issue. If you know of a local uniform store, please stop in and ask them to contact us about being a dealer so we can start getting ZERO9 gear into stores in Canada to avoid these transit times.